🔁 Returns & Refunds – Treandy Touch
At Treandy Touch, your satisfaction is important to us. Since we offer limited edition, premium abayas, we maintain a fair but strict return policy to ensure product quality for all customers.
✅ Eligible Returns
We accept returns only under the following conditions:
You received a damaged or defective item
You received the wrong product (wrong design/size/color)
⏱️ Return Request Timeline
You must report any issue within 24 hours of receiving the item
Proof required: Unboxing video and clear photos of the issue must be sent to us via inbox or email
🚫 Non-Returnable Cases
We do not accept returns if:
The product was used or worn
The issue is related to size, color variation, or personal preference
No unboxing video is provided
The return request is made after 24 hours
🔄 Exchange Option
If your return is approved, you may choose to exchange the item (if stock is available)
In case of unavailability, you may receive a credit voucher for future purchases
💸 Refunds
We do not offer cash refunds
For valid return cases, we issue a replacement or store credit
Refunds are only applicable if the item is out of stock and cannot be replaced
📦 Return Process
Contact our support team with order details and proof
Wait for our approval
Ship the item back to our address (shipping cost may apply depending on the case)
Receive confirmation and exchange or store credit